Careers

Overview

Rennova Health is a leading provider of medically-managed services specializing in providing urine drug toxicology and comprehensive pain medication monitoring programs to physicians, clinics and rehabilitation facilities in the USA.

Current Corporate Openings

West Palm Beach, FL

Billing Manager, Laboratory Services

The Billing Manager for Laboratory services is responsible for timely and accurate completion and submission of all laboratory billing, including, but not limited to: ensuring departmental regulatory compliance, providing guidance and counsel to supervisor(s) and staff and monitoring collections and other internal indicators. The Lab Billing Manager will work closely with the Accounting Department in preparing and presenting financial reports and will develop expertise with existing practice management systems to lead/manage the implementation and set-up of new billing codes/procedures.

DUTIES AND RESPONSIBILITIES:

  • Oversees the lab billing department and works closely with senior management to evaluate department's productivity and performance to ensure revenue and cash flow maximization;
  • Meets billing operational standards by implementing production, productivity, quality, and customer-service standards; resolving problems; auditing; quality control; and identifying billing system improvements;
  • Develops an effective team to ensure reimbursement through timely and accurate submission and follow up of claims and appeals, post payments, research and resolve refunds and credit inquiries and research claims eligible for write offs;
  • Ability to report on payment and rejection trends while addressing cash collections and denial processing issues;
  • Monitors, develops, and collects data for key performance indicators (KPI's) to measure activity within the department; leads projects related to revenue cycle activities
  • Build relationships and work closely with key personnel to drive industry compliance, process improvement, and system enhancements/efficiencies;
  • Responsible for overseeing and supporting third party collections management;
  • Proactively identifies, resolves, and communicates solutions to management for issues and concerns involving problematic areas as they develop;
  • Responsible for implementing and documenting effective processes and procedures to improve AR turnover, revenue, cash flow and the month end close;
  • Ensures compliance with all federal, state, and local regulations and is conversant in key regulatory/compliance areas;
  • Perform other duties as assigned.

Education

  • Bachelor's Degree in Health Information Management, Healthcare Management or related field.

Experience:

  • At least 5 years of medical billing experience in a laboratory/diagnostic/ toxicology environment.
  • Demonstrates knowledge of insurance or managed care billing/coding and reimbursement principles for a diagnostic laboratory, specifically, UA toxicology:
  • A minimum of 3 years of supervisory experience.
  • Demonstrated ability in managing and mentoring staff through development of realistic action plans.
  • Proven ability to drive continuous process improvement
  • Thorough knowledge of laboratory billing and coding (ICD 9/10 and CPT), account follow-up and resolution processes, laboratory billing system processes, payment posting functions, OIG billing compliance guidelines, third-party payer and insurance company operating procedures, billing requirements and regulations, and government reimbursement programs.

Skills:

  • Ability to work in a team environment, lead and develop a team, issue clear instructions, effectively direct front and back-end work processes, and provide quality control of billing procedures.
  • Dependability is critical, must take responsibility for own action, keep commitments, commit to work goals.
  • Strong interpersonal and communication skills, and multitasking abilities.
  • Knowledgeable in the use of MS-Office (Word / Excel / Outlook)
  • Experience with billing software- Healthpac is plus.
  • Ability to learn new software, perform multiple tasks simultaneously, keep accurate records, and prepare statistical reports
  • Excellent communication and customer service skills

Work Environment and Physical Demand:

  • General office environment. No special physical demands required.
  • Willing to work a flexible schedule as needed.

West Palm Beach, FL

Customer Account Specialist

The Customer Account Specialist is responsible for making outbound calls as well as responding to inbound calls from customers regarding unsettled patient and client accounts. Additionally, the Customer Account Specialist is responsible for the accounts receivable process. The Customer Account Specialist will work closely with the accounting and laboratory billing departments.

DUTIES AND RESPONSIBILITIES:

  • Initiate outbound calls in a professional manner while keeping and improving customer relations.
  • Accounts receivable: posts customer payments by recording cash, checks, and credit card transactions.
  • Accounts receivable follow up; includes written and verbal correspondence with patients and clients.
  • Reviewing open accounts for collection efforts.
  • Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
  • Invoices clients in installments, based on company procedures, contractual agreements, and/or as directed by the manager.
  • Utilizes various systems and tools to assist and service customers.
  • Provides information by collecting, analyzing, and summarizing information; responding to requests.
  • Prepares reports by collecting and analyzing information.
  • Ensures compliance with appropriate industry regulations and State and Federal regulations.
  • Maintains working knowledge of applicable laws and regulations as they relate to assigned responsibilities.
  • Maintains confidentiality of all information related to patients, clients and finances.
  • Performs other duties as assigned.

Education:

  • High School or General Equivalency Diploma
  • Bachelors degree (preferred)

Experience:

  • 1+ year of customer service or call center experience preferred
  • 1+ year experience with accounts receivables Electronic Remittance Advice (ERA)

Skills:

  • Excellent speaking, listening, and customer service skills
  • Professional and personable demeanor over the phone
  • Excellent attention to detail
  • Great time management and prioritization skills Excellent customer service skills
  • Exceptional attention to detail and organization skills
  • Strong work ethic and desire to work effectively with external customers, co-workers and management
  • Good verbal and written communication skills
  • Knowledge of Microsoft applications (Word, Outlook, Excel required) as well as internet research and data entry

Work Environment and Physical Demand: General office environment

West Palm Beach, FL or Remote

Vice President of Revenue Cycle Management Sales

The Vice President of Revenue Cycle Management Sales is responsible for selling the Company’s proprietary RCM solutions to the healthcare market (Ambulatory, Behavioral Health, and/or Hospitals. Additionally, the Vice President is responsible for new business prospects and maintaining key existing customers including services sales and development of the client organization and maintaining client satisfaction. Ideally the VP should be equipped armed with a number of relevant industry CFO relationships and is comfortable selling to simple and complex healthcare models.

DUTIES AND RESPONSIBILITIES:

  • Identify new business within target market segments, qualify and evaluate prospects
  • Be able to demonstrate the solutions, value proposition, and return on investments to the buyer; (e.g. Direct Patient Financial Services, VP Revenue Cycle, CFO, and/or CRO)
  • Meet and/or exceed a $3M annual quota
  • Effectively leverage all existing personal relationships to assist in building a viable sales funnel
  • Achieve (2) sales within first 3 months of employment
  • Maintain a sales funnel 3-5 times the value of your annual quota
  • Secure and maintain a minimum of 10 net new prospect meetings per month
  • Accurately forecast sales opportunities to the standards established by the Company
  • Perform core-selling activities, including prospecting, sales call preparation, price negotiation, execution of sales calls, and post-analysis and reporting
  • Perform Revenue Cycle Assessments to gauge opportunity for customers and proprietary RCM system
  • Work with existing clients to expand services and footprint, while deepening and expanding existing relationships
  • Identify and close revenue cycle outsourcing opportunities with ambulatory, hospital, health systems and physician organizations
  • Establish, manage and cultivate a multi-state territory
  • Establish formal feedback with marketing to evaluate new marketing messages and advertising campaigns
  • Achieve sales and expense budget goals
  • Maintain strong relationships with alliance partners
  • Ability to work closely with team members in sales and operations
  • Prospecting and networking in Southeast / Northeast Region to identify and close net new business
  • Arrange presentations, demonstrations or site visits
  • Coordinate with legal department to manage contract processes
  • Manage time and resources effectively to meet territory sales objectives
  • Maintain industry and product knowledge and inform company of market trends changing market conditions and competitive issues.
  • Maintain and report sales activities via SalesForce.com
  • Perform other duties as assigned to meet the goals and objectives of the Company

Education and Professional Membership:

  • Bachelor’s degree required;
  • Graduate degree or executive graduate work in business strongly preferred; Revenue cycle background is critical
  • Member of HFMA (preferred)

Experience:

  • 7+ years successful services sales experience to ambulatory, behavioral health, hospitals and/or physician organizations specifically in the area of revenue cycle outsourcing services, patient accounting and receivables
  • At least 5 years in a significant sales leadership role
  • Big ticket healthcare sales experience ($400,000+ average deal)
  • Successful experience in longer sales cycles (6 months -1 year)
  • Must have experience selling at high levels in the healthcare market (CFO CRO, VP Rev-Cycle, Director of Patient Financial Services level)
  • Verifiable experience exceeding large quotas ($2,000,000+)
  • Experience managing a large territory 10+states
  • Knowledge of sales territory management (Salesforce experience a plus)
  • Healthcare (ambulatory, behavioral health, hospital & physician preferred) billing and payer reimbursement policies, methodologies.
  • Demonstrated expertise in strategy formulation, market research, sales management and communications; excellent creative and analytical problem solving skills; ability to credibly influence decision makers to take action on fact-based recommendations; strong entrepreneurial style and customer focus

Skills:

  • Aggressive, high-energy style to take advantage of opportunities and significantly impact sales within the region; a “quick study” and “self-starter”, a forward thinker who is constantly focused on expanding his/her market to anticipate and meet the near and long-term needs of our customers and prospects
  • Proven track record of consistently achieving quarterly and annual revenue targets
  • Knowledge of business and technology issues relevant to healthcare executives and the  impact to financial margins and cash flow
  • Excellent interpersonal communications and leadership skills with the ability to effectively communicate value prop of RCM solutions
  • Strong negotiation, conflict management & customer service skills
  • Self-driven, results-oriented with a positive outlook, and a clear focus on identifying the right opportunities to pursue
  • Must be an excellent face-to-face and telephone communicator
  • Must be able to demonstrate success and experience managing numerous accounts in parallel
  • Effective oral and written communication skills; excellent interpersonal skills and

Education

  • Bachelor’s degree required; Graduate degree or executive graduate work in business strongly preferred; Revenue cycle background is critical

Travel:

  • Extensive travel 75% of the time

Compensation:

  • A six figure base and generous commission for achieving and surpassing quota

Current Medical Billing Openings

Medical Billing Choice (MBC), West Palm Beach, FL

Facility Medical Biller

The Facility Medical Biller is responsible for the posting, submission, collection and management of Facility/Rehab claims for reimbursement.

DUTIES AND RESPONSIBILITIES:

  • Responsible for Explanation of Benefits (EOB) interpretation, balancing insurance and patient payments.
  • Conducts verification and benefit eligibility.
  • Performs utilization review according to the Company’s policies and procedures.
  • Ensure proper balancing of outstanding account balances together with appeals and denials.
  • Prepares adjustments and credits according to Company’s policies and procedures.
  • Facilitate timely and accurate posting of charges and the submission of manual and electronic claims.
  • Identify and resolve insurance concerns.
  • Timely review and follow up of accounts receivables.
  • Identify trends impacting charges, collection and accounts receivable and escalate to management.
  • Review and appeal unpaid or denied claims.
  • Responsible for obtaining and analyzing daily balancing reports and identify accurate charge and payment posting.
  • Responsible for achieving billing company’s weekly/monthly/ quarterly/annual goals.
  • Maintains confidentiality of compliance with all company and patient information in accordance with federal, state and local regulations, HIPAA regulations and Company policies.
  • Performs other duties as assigned.

Education:

  • High School or General Equivalency Diploma
  • Degree or Certificate in Medical Records, Healthcare Billing, or related major (preferred) 

Experience:

  • Minimum 3 years’ experience with medical billing in healthcare reimbursement or medical insurance/billing related work
  • Demonstrate strong knowledge of rehab treatment and pain management billing required
  • Demonstrate knowledge and understanding of Explanation of Benefits (EOB’s) or Electronic Remittance Advice (ERA)
  • Experience with Electronic Health Record (EHR) and medical billing software (e.g. Practice Admin, CollaborateMD, Medical Mime or Practice Fusion)

Skills:

  • Familiarity with medical terminology
  • Excellent customer service skills
  • Exceptional attention to detail and organization skills
  • Strong work ethic and desire to work effectively with external customers, co-workers and management
  • Ability to read, understand and follow oral and written instructions
  • Good verbal and written communication skills

Work Environment and Physical Demand: General office environment

West Palm Beach, FL

Billing Manager, Laboratory Services

The Billing Manager for Laboratory services is responsible for timely and accurate completion and submission of all laboratory billing, including, but not limited to: ensuring departmental regulatory compliance, providing guidance and counsel to supervisor(s) and staff and monitoring collections and other internal indicators. The Lab Billing Manager will work closely with the Accounting Department in preparing and presenting financial reports and will develop expertise with existing practice management systems to lead/manage the implementation and set-up of new billing codes/procedures.

DUTIES AND RESPONSIBILITIES:

  • Oversees the lab billing department and works closely with senior management to evaluate department's productivity and performance to ensure revenue and cash flow maximization;
  • Meets billing operational standards by implementing production, productivity, quality, and customer-service standards; resolving problems; auditing; quality control; and identifying billing system improvements;
  • Develops an effective team to ensure reimbursement through timely and accurate submission and follow up of claims and appeals, post payments, research and resolve refunds and credit inquiries and research claims eligible for write offs;
  • Ability to report on payment and rejection trends while addressing cash collections and denial processing issues;
  • Monitors, develops, and collects data for key performance indicators (KPI's) to measure activity within the department; leads projects related to revenue cycle activities
  • Build relationships and work closely with key personnel to drive industry compliance, process improvement, and system enhancements/efficiencies;
  • Responsible for overseeing and supporting third party collections management;
  • Proactively identifies, resolves, and communicates solutions to management for issues and concerns involving problematic areas as they develop;
  • Responsible for implementing and documenting effective processes and procedures to improve AR turnover, revenue, cash flow and the month end close;
  • Ensures compliance with all federal, state, and local regulations and is conversant in key regulatory/compliance areas;
  • Perform other duties as assigned.

Education

  • Bachelor's Degree in Health Information Management, Healthcare Management or related field.

Experience:

  • At least 5 years of medical billing experience in a laboratory/diagnostic/ toxicology environment.
  • Demonstrates knowledge of insurance or managed care billing/coding and reimbursement principles for a diagnostic laboratory, specifically, UA toxicology:
  • A minimum of 3 years of supervisory experience.
  • Demonstrated ability in managing and mentoring staff through development of realistic action plans.
  • Proven ability to drive continuous process improvement
  • Thorough knowledge of laboratory billing and coding (ICD 9/10 and CPT), account follow-up and resolution processes, laboratory billing system processes, payment posting functions, OIG billing compliance guidelines, third-party payer and insurance company operating procedures, billing requirements and regulations, and government reimbursement programs.

Skills:

  • Ability to work in a team environment, lead and develop a team, issue clear instructions, effectively direct front and back-end work processes, and provide quality control of billing procedures.
  • Dependability is critical, must take responsibility for own action, keep commitments, commit to work goals.
  • Strong interpersonal and communication skills, and multitasking abilities.
  • Knowledgeable in the use of MS-Office (Word / Excel / Outlook)
  • Experience with billing software- Healthpac is plus.
  • Ability to learn new software, perform multiple tasks simultaneously, keep accurate records, and prepare statistical reports
  • Excellent communication and customer service skills

Work Environment and Physical Demand:

  • General office environment. No special physical demands required.
  • Willing to work a flexible schedule as needed.

West Palm Beach, FL or Remote

Vice President of Revenue Cycle Management Sales

The Vice President of Revenue Cycle Management Sales is responsible for selling the Company’s proprietary RCM solutions to the healthcare market (Ambulatory, Behavioral Health, and/or Hospitals. Additionally, the Vice President is responsible for new business prospects and maintaining key existing customers including services sales and development of the client organization and maintaining client satisfaction. Ideally the VP should be equipped armed with a number of relevant industry CFO relationships and is comfortable selling to simple and complex healthcare models.

DUTIES AND RESPONSIBILITIES:

  • Identify new business within target market segments, qualify and evaluate prospects
  • Be able to demonstrate the solutions, value proposition, and return on investments to the buyer; (e.g. Direct Patient Financial Services, VP Revenue Cycle, CFO, and/or CRO)
  • Meet and/or exceed a $3M annual quota
  • Effectively leverage all existing personal relationships to assist in building a viable sales funnel
  • Achieve (2) sales within first 3 months of employment
  • Maintain a sales funnel 3-5 times the value of your annual quota
  • Secure and maintain a minimum of 10 net new prospect meetings per month
  • Accurately forecast sales opportunities to the standards established by the Company
  • Perform core-selling activities, including prospecting, sales call preparation, price negotiation, execution of sales calls, and post-analysis and reporting
  • Perform Revenue Cycle Assessments to gauge opportunity for customers and proprietary RCM system
  • Work with existing clients to expand services and footprint, while deepening and expanding existing relationships
  • Identify and close revenue cycle outsourcing opportunities with ambulatory, hospital, health systems and physician organizations
  • Establish, manage and cultivate a multi-state territory
  • Establish formal feedback with marketing to evaluate new marketing messages and advertising campaigns
  • Achieve sales and expense budget goals
  • Maintain strong relationships with alliance partners
  • Ability to work closely with team members in sales and operations
  • Prospecting and networking in Southeast / Northeast Region to identify and close net new business
  • Arrange presentations, demonstrations or site visits
  • Coordinate with legal department to manage contract processes
  • Manage time and resources effectively to meet territory sales objectives
  • Maintain industry and product knowledge and inform company of market trends changing market conditions and competitive issues.
  • Maintain and report sales activities via SalesForce.com
  • Perform other duties as assigned to meet the goals and objectives of the Company

Education and Professional Membership:

  • Bachelor’s degree required;
  • Graduate degree or executive graduate work in business strongly preferred; Revenue cycle background is critical
  • Member of HFMA (preferred)

Experience:

  • 7+ years successful services sales experience to ambulatory, behavioral health, hospitals and/or physician organizations specifically in the area of revenue cycle outsourcing services, patient accounting and receivables
  • At least 5 years in a significant sales leadership role
  • Big ticket healthcare sales experience ($400,000+ average deal)
  • Successful experience in longer sales cycles (6 months -1 year)
  • Must have experience selling at high levels in the healthcare market (CFO CRO, VP Rev-Cycle, Director of Patient Financial Services level)
  • Verifiable experience exceeding large quotas ($2,000,000+)
  • Experience managing a large territory 10+states
  • Knowledge of sales territory management (Salesforce experience a plus)
  • Healthcare (ambulatory, behavioral health, hospital & physician preferred) billing and payer reimbursement policies, methodologies.
  • Demonstrated expertise in strategy formulation, market research, sales management and communications; excellent creative and analytical problem solving skills; ability to credibly influence decision makers to take action on fact-based recommendations; strong entrepreneurial style and customer focus

Skills:

  • Aggressive, high-energy style to take advantage of opportunities and significantly impact sales within the region; a “quick study” and “self-starter”, a forward thinker who is constantly focused on expanding his/her market to anticipate and meet the near and long-term needs of our customers and prospects
  • Proven track record of consistently achieving quarterly and annual revenue targets
  • Knowledge of business and technology issues relevant to healthcare executives and the  impact to financial margins and cash flow
  • Excellent interpersonal communications and leadership skills with the ability to effectively communicate value prop of RCM solutions
  • Strong negotiation, conflict management & customer service skills
  • Self-driven, results-oriented with a positive outlook, and a clear focus on identifying the right opportunities to pursue
  • Must be an excellent face-to-face and telephone communicator
  • Must be able to demonstrate success and experience managing numerous accounts in parallel
  • Effective oral and written communication skills; excellent interpersonal skills and

Education

  • Bachelor’s degree required; Graduate degree or executive graduate work in business strongly preferred; Revenue cycle background is critical

Travel:

  • Extensive travel 75% of the time

Compensation:

  • A six figure base and generous commission for achieving and surpassing quota

Current Sales Openings

FL, IN, KY and TN

Regional Sales Manager (Laboratory Sales)

The Regional Sales Manager (RSM) is responsible for developing new business opportunities and establishing growth of current clients through the sale of laboratory services. The RSM is directly responsible for achieving the regional sales goals and maintaining clients of the region. This position will work with key executives of the Sales, Operations and Lab Operations departments in developing strategic sales plans for the assigned region.

DUTIES AND RESPONSIBILITIES:

  • Establish positive long-term client relations through consultative selling and strong relationship building
  • Work closely with Sales Director, Lab CEO, and Operations EVP to grow assigned region in line with company's objectives
  • Responsible to demonstrate and articulate the value of laboratory services in a consultative manner
  • Utilize existing relationships to create new opportunities for additional value added services offered by the company
  • Develop personalized sales presentations for professional audiences (physicians, laboratory staff, clinics and group practices).
  • Meet and exceed all sales objectives provided by upper sales management. Prepare action plans to achieve regional goals.
  • Participate in conferences and local meetings to generate sales leads for potential clients and increase awareness of company services
  • Maintain all prospects and current client information in sales database on a weekly basis, attend sales meetings, and respond to emails from sales management and staff in a timely manner
  • Maintain and increase market share and test volume.
  • Analyze and investigate local competitor's strengths and weaknesses
  • Provide detailed "in-service"/training for new clients or at the request of the existing clients.
  • Develops and maintains relationships with clients through regular and routine on-site and offsite interactions to determine level of satisfaction and additional business opportunities.
  • Remain knowledgeable of regulatory agencies, accreditation agencies, payor agencies to provide effective and accurate communication to clients
  • Adhere to HIPAA policies and procedures
  • Participate in continuous quality improvement activities and teams
  • Perform other duties as assigned to meet the goals and objectives of the Company

Education:

  • Bachelor's degree in marketing, business, finance or related field required or equivalent combination of education and experience
  • Bachelor's degree in science / bio medical / engineering / electrical / medical technology or commercial is preferred

Experience:

  • A minimum of two years relevant experience in medical sales or laboratory industry (preferred) with documented results
  • Experience in presenting to all levels of the decision making process from the Chief Executive to the front line staff
  • Exhibits high level of integrity, honesty, keeping commitments and presenting information completely and accurately to both internal and external customers
  • Possess a strong knowledge and ability to sell with maturity, a sense of urgency, and self-direction.
  • Tech savvy and proficient in MS Word, Excel, Power Point, Outlook and CRM software

Skills:

  • Excellent time management skills and ability to multi-task and prioritize work
  • Strong consultative selling skills
  • High-energy work ethic with ability to work independently and collaboratively to achieve results
  • Ability to interact positively and effectively with existing and potential new outreach clients, as well as with internal customers.
  • Must be well organized, tolerant of ambiguity, possess excellent writing and oral communication.
  • Judgment, decision making, and strong analytical skills are required
  • Possess a strong attention to detail

Work Environment and Physical Demand:

  • Travel within assigned region is required as well as some overnight travel
  • Valid driver's license is required