Technical Business Analyst (EHR and Billing)

Corporate Office, West Palm Beach, FL

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JOB SUMMARY: The Technical Business Analyst role is to collaborate with all business units and related third parties to define and document business processes and requirements for the Electronic Health Record (EHR) and billing products. This role will be responsible for understanding the clinical workflows of the EHR and billing systems and communicating their requirements to the IT engineering teams to develop and enhance system functionality.


  • Meet with internal and external business partners to obtain business requirements, as it relates to EHR and billing, and document in clear language, (without use of technical jargon).
  • Understand the existing systems and software implementation of the current internal and external business process.
  • Partner with subject matter experts to identify requirements and opportunities to enhance billing functionality and workflows.
  • Produce agile requirement documentation including objects such as use cases, story boards, or functional specifications.
  • Analyze business process data to identify pertinent process flow metrics and bottlenecks.
  • Identify opportunities to improve / automate the current EHR model, including the use of mobile applications in a clinical workflow.
  • Diagram the workflow of business processes as it relates to the billing and medical charge capture, both current and future enhancement.
  • Work with business partners to understand the vision of future enhancements of business process.
  • Interact with Quality Assurance to ensure that products and services are tested against the documented requirements.
  • Collaborate with Software Architect on specification of enhancements to existing EHR and billing functions through the use of documented processes, story boards etc.
  • Partner with Project Manager in developing project plans and prioritizing deliverables.
  • Evaluate competitive market EHR and billing products to compare and/or identify gaps, strengths and weaknesses of current internal products.
  • Participate in cross-functional business process re-engineering workshops and continuous improvement efforts.
  • Other duties may be assigned.


Associates Degree in Computer Science, Information Systems or Business Administration.


  • 5+ years of experience as a Business Analyst and/or related IT experience.
  • 3+ years of experience in the Healthcare Industry, especially billing systems and medical charge capture, clinical workflows and system interoperability.
  • Prior experience with medical billing systems is required.
  • Experience with workflow metrics and documentation methods and tools is a must.
  • Familiarity with business process documentation standards (such as UML) and tools (such as Visio).
  • Experience with EHR systems and medical interoperability standards (HL7) a plus.
  • Experience with development and use of mobile apps in medical environments a plus.
  • Familiarity with requirements management software (ideally Jira plug-in) a plus.
  • Familiarity with traditional and/or agile project management methodologies a plus.
  • Experience in standard project management (such as MS Project) and work tracking tools (such as Jira) a plus.
  • Experience with data analysis tools (Excel) a plus.
  • Experience with data visualization tools (Tableau, Power BI) a plus.


  • Excellent communication skills (both active listening and confident communication with stakeholders at all managerial levels).
  • Must be detail oriented, reliable and have the ability to work both in a team environment and alone with minimal direction and supervision.
  • Ability to integrate multiple specific customer requests into a coherent product vision for the general healthcare market.
  • High degree of confidentiality concerning HTS and customer information.

Work Environment and Physical Demand:

  • General office environment. No special physical demands required.
  • Willing to work a flexible schedule as needed.
  • Moderate travel to customer sites or partners may be required (25%-50%).

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Position: Technical Business Analyst (EHR and Billing)

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